Privacy Policy

charmmworld.com (from here on referred to as ‘we’, ‘our’, ‘us’) is committed to protecting the privacy of every one of our customers. We are always here to answer your questions about the privacy of the personal information you register with us and we obtain by other means and how we use and share it.

How we use your information

We only use your information to carry out your order and send you specially selected emails about deals that we think will interest you. We don’t sell your information to any third party organizations and only share it with our trusted partners who help make your experience on Charmmworld what it is. It is our responsibility to protect your personal information from unauthorized access by third parties. The details collected from you do not include your credit card details.

How we obtain your information

We collect a combination of personal and statistical information about everyone who uses our site- whether or not you are a registered user. We store all your information with utmost attention to privacy and security. Personal Information we require All our registered users are asked to provide us with the following personal details:

• Full Name
• Email address
• Contact Number
• Billing Address
• Shipping Address(es)

Please note that any credit card details collected from you will not be stored, sold, leased, rented or shared to any third parties. This information is not even available to our staff, even if we wanted access to it. In addition, your credit card transaction is managed by trusted, certified and legally authorized partners that ensure your credit card information is always secure during every transaction. We also store all personal details provided to us by non-registered users and use it in the same way we use the information provided to us by registered users.

Other information we might collect

Charmmworld and our third party partners, for example advertisers and content providers, may also collect statistical information about you while you use our site. Statistical information that we gather may include where a user is and on the Internet (e.g. the URL that they last came from, the computer’s IP address and the domain types like .com and .ae that the user uses), browser type, which language content is being viewed in, the country and telephone area code where the computer is located, the pages of our website that were viewed during the visit, the advertisements that were clicked on and any search terms that were entered on our website. We do not use this information to identify you personally and we may collect it even if you are not a registered Charmmworld user. We also record all telephone calls and save all email contact that our customers have with Charmmworld. This is for the purpose of quality control and the development of our services- but we may also collect additional personal data and information from your telephone calls and emails.

Cookies

Cookies are small text files that gather information about non- personally identifiable visitors to websites. IP and ULR addresses are gathered through the use of Cookies- as well as the date and time of a visit to our site. Cookies help customize your Internet experience, and are used on most commercial sites. They allow us to help bring you the offers, advertisements and features that are most relevant to you and allow you to save personal details on your browser, such as your password, which will be accessible next time you visit our site. You can adjust your browser to alert you when a website is trying to send you cookies and also to block all cookies whilst visiting our site. Blocking cookies will mean that you are only able to use Charmmworld for the purpose of browsing and research rather than purchasing products. Through the use of cookies, we can track previous websites that our visitors and other users of the IP address have been to as well as the search terms entered by users. Cookies are used purely for the purpose of statistical analysis of traffic flows for the improvement of our website, and are never stored in a form in which individual users can be identified. Therefore, they are not used to collect personal information about you. The statistical data collected as a result of Cookies is not transferred to our third party partners in a form that discloses any of your personal details in connection with them. Please be aware that our providers of advertising and content on our site may also use cookies to collect data about traffic flows themselves. We make sure that all our partners follow stringent security and privacy procedures.

Why we collect this information

We collect this information so we can personalize your shopping experience and make sure you can easily find what you really want and need. We also use it to process your orders efficiently and accurately (i.e. we might have to call you to confirm an address), for statistical and survey purposes, to make sure you’re included when we consider making site changes and/or adding new product lines and ensure the web content advertisements appearing on your screen are specially tailored to your needs. We will only contact you by email about special offers and deals with your prior consent.

We use cookies to assess which advertisements you access and which areas of the site are viewed the most. By measuring traffic flow in this way, we can assess our most popular features as well as areas that need improvement. We do not store any information from cookies for longer than your session on our site lasts, although you can chose to store information by saving your trolley or password.

Who do we share your information with?

We share your personally identifiable information with the reputable third parties who help process your order, such as delivery and logistics teams and payment processing agencies. All of the third parties that work together with in processing your order have stringent confidentially and security measures and are committed to preventing the misuse of your personal information. We also reserve the right to share your personal details if we believe it is necessary to comply with the law, to protect the safety of Charmmworld or the safety of our users or to protect Charmmworld property rights. We may share non-personally identifiable information, such as your URL or IP address with third party advertisers or third party advertising companies. This information CANNOT be traced to your personal details.

Your Product Reviews

You can chose to add product reviews and you may be asked to contribute them after purchasing an item, this is an optional rather than obligatory part of being a Charmmworld registered user. Your product reviews may be used in Charmmworld marketing and/or promotional material and or that of the manufacturer of the reviewed product and/or any of our partner companies who we work with to serve customers. You have the right to have your review removed at any time, in this event you should send our customer service team your request by email. You have the option to can submit reviews anonymously.

Charmmworld Community

As with product reviews, your comments and contributions to the Charmmworld community may be used by Charmmworld in its marketing and/or promotional material as well as that of any of our featured brands, manufacturers or merchants. Your comments and contributions may also be used in the marketing/ promotional material of any of our partner companies with whom we work to serve customers. You have the option of contributing to the Charmmworld community anonymously.

Information Security

The security of your personal details is of utmost importance to us and we employ stringent security measures to make sure that your details cannot be accessed by third parties who we do not already have a trusted relationship and agreement with. Your information, your rights You have the right to view all and any part of the personally identifiable information we keep about you if you inform us of your request in writing. Just contact us at customercare@hamburgllc.com and request us to provide you with all the personally identifiable information that we store about you. You also have the right to change all personally identifiable information that we keep on our records. See the following paragraph for more details.

Changing your personal information on Charmmworld

Once you change or revise your personal information on Charmmworld, we will only contact or refer to you by the newest information that you have provided. Because we make periodic back-ups of information, we may not be able to completely delete your former details, but we will not use them for any promotional and/or customer contact reasons. To change or revise any of the personal information we hold about you, just drop us an email.

Conditions of Use

By joining and/or using Charmmworld, you confirm that you do not consider the stated Privacy policies a breach of your rights. Please note that our Privacy Policy is periodically updated and that users are bound by the most recent update of the policy. It is therefore the customer/user’s responsibility to continue to check our Privacy Policy for updates. By registering for a Charmmworld account, you also confirm that you do not object to us contacting you via any of the contact details that you provided us with upon registration or after registration.

Terms and Conditions:

Charmmworld (from here on referred to as ‘we’, ‘us’ or ‘our’) is happy to hear from all our users (from here on referred to as ‘you’ or ‘your’) and address any questions, queries or complaints not already answered in this document. Just email us at customercare@hamburgllc.com. By using the site, even if you are browsing and have not registered, you acknowledge that you consent and agree to and will abide by these Terms and Conditions, so please read them very carefully. Please revisit our Terms & Conditions policy regularly as they are subject to change without us directly informing you. Only the most recent version of our Terms & Conditions is accessible from Charmmworld, and the most recent version supersedes all previous Terms & Conditions published by us.

Using Charmmworld

By using Charmmworld, whether or not you are a registered user, you consent, agree and confirm the following:

1. You agree to indemnify us and all our directors, employees and agents from any claims, actions or demands resulting from you breaching these Terms and Conditions or misusing Charmmworld.
2. You agree that we are not liable, as far as we are legally able to be, for any losses resulting from:

• Your incorrect use or misuse of Charmmworld
• Unauthorized access to your transmissions or data
• The content, statements or conduct of third party individuals (including registered Charmmworld users), organizations, whether or not they operate on Charmmworld.

1. You agree that once a product is delivered by us and accepted by you, we no longer hold any liability or obligation.

2. You agree that we have the right to terminate your registration on Charmmworld without providing you with a reason. This will generally only be due to a breach of these Terms & Conditions or an extended period of inactivity. We will not be held responsible for the results of our termination of your account.

3. All users of Charmmworld agree that they will not use Charmmworld for their own commercial purposes unless they receive written permission from us to do this.

4. You agree not to reproduce any text text, images, software, graphics, sound, page layouts or designs, including trademarks, service marks and patents that appear on Charmmworld unless you have our written permission to do so.

5. You agree you will not sell or charge any service fee for access to Charmmworld by any other person.

6. Charmmworld reserves the right to withdraw any service, facility or product range that we currently offer our customers or will offer in the future. We also reserve the right to change the prices of any items or services.

7. Charmmworld reserves the right to run advertisements and promote any product or service and allow any individual or organization to promote any product or service on Charmmworld, providing that they have our written permission.

8. We do not endorse and are not responsible for the content or availability of any third party sites which we feature links to.

9. Users must register in order to make purchases on Charmmworld or contribute to the community forums. By completing the registration process, you are confirming that you are 18 years old or above or using this site with the permission of your legal guardian.

10. It is the responsibility of users to inform us if you become aware that anyone is using your account name and password without your permission. It is your responsibility to keep your account name and password safe as you are fully responsible for all activities that take place under your username and password.

11. No information posted anywhere on Charmmworld is intended to be a substitute for medical or professional advice of any kind. Always consult a health professional before you act on any suggestions you read on Charmmworld.

Making purchases on Charmmworld

1. To the extent that it is legally possible for us to do this, we offer no warranty that Charmmworld will:

-          Fulfill your requirements, both in terms of the product information we provide and the product itself.

-          Provide you will error free information about any product or service.

-          Correct any inaccuracies that we are alerted to.

1. We accept no responsibility for the accurate display of product information, photographs, customer reviews, prices or delivery times. If a price is found to exceed the price stated when you agreed to the sale, we will obtain your written consent to the revised price before charging you for the item.

Using the Charmmworld community forum

By contributing to our community forum, including the interactive chat room, you consent, confirm and agree to the following:

1. You grant us non exclusive, worldwide, perpetual, royalty free license to use any information or material you post without informing or crediting you.

2. You will not post any comments that are defamatory to or violate the rights of any person or organization. You also consent that you will not post any comments that are unlawful or offensive to any person or group of people for any reason. In addition to this, you also agree that without our written permission, you will not make any comments intended to further the commercial interests of any individual or organization other than Charmmworld or any of our featured brands. If we feel that a comment breaches these conditions, we will remove it without necessarily providing an explanation.

3. You will not transmit or post any files containing software viruses or any files which disrupt the working order of any computer or telecommunication device.

4. You confirm that you have the right to distribute all text and images that you post on any part of Charmmworld.

5. We reserve the right to record, preserve or disclose any information posted anywhere on Charmmworld when this is required by the law or our own good faith and judgment.

Charmmworld Proprietary Rights

All text, images, software, graphics, sound, page layouts and design, including trademark, service marks and patents is protected by international copyright law and cannot be copied or reproduced without our written permission.