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    Refund / Return Policy

    How do I return an item(s)?

    Charmmworld gives you the option to return purchased item(s)*. Any order that has been shipped, falls within a returnable category and is within the 7 days limit from the date of delivery, can be filed for return.

    Non-returnable Products.

    No return, replace or exchange products in respect of:

    1. Products that have been used or damaged by you or are not in the same condition as you received them.

    2. Any consumable product which has been used or installed.

    3. Products with tampered or missing serial numbers; or

    4. Products that fall under specific categories, including food, beverages, household goods, swimwear, hosiery, underwear, socks, foot-ware, books, CDs/ DVDs, potty training items, maternity belt, health, hygiene related and personal care products and certain baby products (e.g. tethers, diapers, baby wipes, hygiene tissues, feeding related products).

    5. Personalized items which you requested to be designed especially for you.

    6. Items on sale.

    7. Items that are not in original condition and packaging.

    8. Damaged items due to misuse or showing signs of wear and tear, even if they still under warranty period.

    9. Items that have been assembled, used, altered, or installed unless defective.

    10. Item that were sealed and required their hygienic level to be intact from the manufacturer.

    11. Santa delivery orders are not eligible for returns.

    12. Orders shipped to international destinations [Outside UAE and KSA].

    13. I changed my mind.

    14. I found a better price. We offer our shoppers a best price guarantee. If you find any of our products in the GCC for cheaper, we’ll match that price to offer you the best possible deal every time.

    15. Ordered by mistake.

    16. Ordered the wrong color or the wrong size.

    Refund Procedure:

    We will issue a refund to you depending on the method you used for payment, as follows:

    • If you paid by cash on delivery, we will issue a refund as store credits; or

    • if you paid by credit/debit card, you can choose to have a refund as store credits or to your credit/debit card. Your Refund:

    • If the products are faulty or not as described on our Site; or

    • If you reason for return is due to an error on our side, such as an error in pricing or description, etc.

    • For products not delivered, you will receive a full refund if you cancel the order before shipping.